Survey template

Usability test survey

Usability data is most reliable right after the task, while the experience is still raw. This template captures whether people finished, where they got stuck, and a single-ease rating you can compare across tasks and rounds.

Best for: Researchers and PMs running moderated or unmoderated usability tests.

The questions

1. Which task did you just attempt?

   Short text

   Pin each response to a specific task so you can compare across them.

2. Were you able to complete it?

   Single select

   Completed / Completed with difficulty / Did not complete — the core success measure.

3. Overall, how easy or difficult was that task?

   Opinion scale

   The Single Ease Question (SEQ): 1 very difficult to 7 very easy. One number you can trend.

4. Where exactly did you get stuck or hesitate?

   Long text

   Ask while the moment is fresh — recall of friction fades within minutes.

5. Was there anything confusing about the labels or wording?

   Long text

6. What did you expect to happen that didn't?

   Long text

   Mismatched expectations point straight at the broken mental model.

7. How confident were you that you did it correctly?

   Opinion scale

   1-7 — low confidence on a 'completed' task flags a hidden usability problem.

How to run it well

• Fire the SEQ immediately after each task, not at the end of the session — a single end-of-test rating blends every task into one useless average.
• Watch for tasks marked 'completed' with low confidence; that gap is where people muddle through without understanding, and it predicts future support tickets.
• Tag stuck points by screen and element so the same wording or button shows up as a pattern, not a one-off.
• Keep the task wording neutral in the prompt — telling people what to click teaches them the answer and hides the real friction.

FAQ

Why use the SEQ instead of a longer usability questionnaire?

The Single Ease Question is one 7-point item that correlates well with longer instruments and gets answered every time. For per-task feedback, completion plus SEQ plus a stuck-point verbatim is enough to act on.

How many participants do I need per task?

Five users typically surface the majority of severe usability problems on a given task. For comparing SEQ scores between designs you'll want more — closer to 15-20 per variant for a stable mean.

Can I run a usability test asynchronously as a form?

Yes. Pair the prototype or live build with this form so people self-report right after each task. You lose the live observation, but you gain reach and remove moderator bias from the answers.

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